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Ovaj oglas je istekao 04.03.2016. i više nije aktivan.
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Ovaj oglas je istekao 04.03.2016. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Operations Engineer, IP (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Mjesto rada:
Sofia, Bulgaria
Rok prijave:
04.03.2016.
O poslu
Opis radnog mjesta:
Team description & Purpose of Role:
The Enterprise Operations Center team manages and maintains Interoute’s pan-European network on 12 hour shift patterns 24x7.The team are a highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving Interoute’s Enterprise customer base.
The Team has a strong focus on consistency and process, working in conjuction with other areas of the Interoute business to deliver a world-class customer experience
The Enterprise Operations Center team are responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for technical validation and analysis, communication with customers and third parties, both vendors and suppliers, and ultimately the customer satisfaction of Interoute’s vast and diverse customer base.
Job Responsibilities:
Overall responsibility: Technical and Operational validation.
Acting as a technical and operational interface with other departments and 3rd parties, representing the Interoute Enterprise Operations Center team. Position comes with 2 variations of working hours based on personal preferences:
- Monday to Friday, extended business hours, 8-hour shifts within 8am to 10pm
- 12-hour shifts, 2 day shifts (8am to 8pm), 2 night shifts (8pm to 8am), 4 days off.
• Break/fix support for customer services across the International network
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
• Communication and documentation of customer- and service-specific support information.
• Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
• Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
• Configuration of network elements and migration of services
• Technical review of key network management systems.
• Scope new developments to support continuous improvement of process and systems.
Follow operational processes and deliver best-in-class technical support while maintaining a stable and resilient network.
The Enterprise Operations Center team manages and maintains Interoute’s pan-European network on 12 hour shift patterns 24x7.The team are a highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving Interoute’s Enterprise customer base.
The Team has a strong focus on consistency and process, working in conjuction with other areas of the Interoute business to deliver a world-class customer experience
The Enterprise Operations Center team are responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for technical validation and analysis, communication with customers and third parties, both vendors and suppliers, and ultimately the customer satisfaction of Interoute’s vast and diverse customer base.
Job Responsibilities:
Overall responsibility: Technical and Operational validation.
Acting as a technical and operational interface with other departments and 3rd parties, representing the Interoute Enterprise Operations Center team. Position comes with 2 variations of working hours based on personal preferences:
- Monday to Friday, extended business hours, 8-hour shifts within 8am to 10pm
- 12-hour shifts, 2 day shifts (8am to 8pm), 2 night shifts (8pm to 8am), 4 days off.
• Break/fix support for customer services across the International network
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
• Communication and documentation of customer- and service-specific support information.
• Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
• Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
• Configuration of network elements and migration of services
• Technical review of key network management systems.
• Scope new developments to support continuous improvement of process and systems.
Follow operational processes and deliver best-in-class technical support while maintaining a stable and resilient network.
Vrsta posla:
stalni radni odnos
Županija:
Država:
Bulgaria
O zaposleniku
Znanja i kvalifikacije:
Experience Required:
• Minimum 2 years of experience within Operations environment of a Telco or large service provider
• Minimum two years of work in a technical IP support position.
• Minimum one year experience with Trouble Ticketing tools
• Minimum one year experience with network monitoring tools
• General knowledge of telecom industry and standards
• Excellent fault diagnostics and trouble-shooting abilities
• Experienced user of Microsoft Office applications
IP
• Knowledge at the level of CCNA / CCNP is a must, certification would be an advantage
• Very good understanding of IP routing knowledge in an ISP environment.
• Excellent skills working with Cisco devices and IOS
• Excellent skills working with Juniper devices and JUNOS
• Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
• Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
• Good experience in the use of IP management tools, both commercial and open source
• General knowledge or telecom industry, operational processes and standards.
• Demonstrable experience of OSS systems and system requirements, such as SMARTS
Person Specification:
• Professional, structured and proactive approach.
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively
• Able to work in a team with little supervision and using own initiative
• Highly service oriented with strong customer-facing skills
• Able to resolve problems quickly and effectively
• Flexible approach: able to work under pressure and occasional extended hours.
• Pro-active approach towards problems presented
• Strong team spirit
• Able to make decisions, follow support procedures, accurately prioritise support tickets and escalation paths
• Able to handle multiple support tickets in a professional manner
• Creative thinker who can accurately interpret conversations and communications into support tickets
Location
Sofia, Bulgaria
• Minimum 2 years of experience within Operations environment of a Telco or large service provider
• Minimum two years of work in a technical IP support position.
• Minimum one year experience with Trouble Ticketing tools
• Minimum one year experience with network monitoring tools
• General knowledge of telecom industry and standards
• Excellent fault diagnostics and trouble-shooting abilities
• Experienced user of Microsoft Office applications
IP
• Knowledge at the level of CCNA / CCNP is a must, certification would be an advantage
• Very good understanding of IP routing knowledge in an ISP environment.
• Excellent skills working with Cisco devices and IOS
• Excellent skills working with Juniper devices and JUNOS
• Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
• Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
• Good experience in the use of IP management tools, both commercial and open source
• General knowledge or telecom industry, operational processes and standards.
• Demonstrable experience of OSS systems and system requirements, such as SMARTS
Person Specification:
• Professional, structured and proactive approach.
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organised approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively
• Able to work in a team with little supervision and using own initiative
• Highly service oriented with strong customer-facing skills
• Able to resolve problems quickly and effectively
• Flexible approach: able to work under pressure and occasional extended hours.
• Pro-active approach towards problems presented
• Strong team spirit
• Able to make decisions, follow support procedures, accurately prioritise support tickets and escalation paths
• Able to handle multiple support tickets in a professional manner
• Creative thinker who can accurately interpret conversations and communications into support tickets
Location
Sofia, Bulgaria
Poznavanje rada na računalu:
napredno
Potrebno radno iskustvo:
dvije godine
