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IT specialist (m/f)
Workforce is a regional HR company operating in the countries of the Adriatic region and we work daily with over 1,000 clients and 12,000 employees. We are present in the market with one goal, to help companies to be successful in hiring and overcome all HR challenges. With the high professionalism and dedication of our colleagues, we constantly encourage development of our clients' business by providing quality, flexible and comprehensive HR support.
Acciaierie Bertoli Safau is the steelmaking division of the Danieli Group, world leader in the construction of machinery for the metal industry. Join their team as
IT SPECIALIST (m/f)
Location: Sisak
Job Summary:
The IT Support Specialist position provides a single point of contact to the organization for information technology related problems. Assists internal employees via telephone, remote assistance and trouble ticket inquiries. Resolves or escalates IT system issues and problems to the appropriate Level 2 teams (located abroad).
Main Job assignments:
- Provides first contact support for any information technology issues
- Identifies, researches, and resolves technical problems
- Provides assistance by phone, remote assistance, and using the ticket system
- Escalates critical incidents to Level 2 Team (located abroad)
- Determines quickly and accurately incident scope and impacts
- Follows up on tickets at until resolved
- Identifies, researches, and resolves technical problems
Technical knowledge and skills:
- Windows server system hosted by VMWare ESX, from 2013 up to 2018
- Active Directory management in multi domain environment
- VMWare ESX 5 and 6 management
- Office suite from 2010 up to Microsoft 365
- Windows Desktop systems (from XP to 10)
- Application/Software installation and configuration
- Structured troubleshooting approach regarding the IT assets:
- Servers (both physical and virtual)
- Network
- Printers
- Video surveillance appliances
- Plant systems (L1 and L2)
- Network
- Able to provide support for various types of smart phones and tablets
- Active Directory management in multi domain environment
Behavioural and Soft skills:
- Strong autonomy in managing all the IT Assets under direct accountability
- Excellent customer service skills required
- Excellent communication skills
- Adopts Company values in personal work behaviours, decision making, contributions and interpersonal interactions
- Fluent in English, due to the constant interaction with Level 2 Team located abroad
- Excellent customer service skills required
Required Education and Experience:
- High School diploma/ Bachelor
- Minimum 5 years of experience in a Corporate IT Help Desk environment
- Demonstrated experience researching information, problem solving, and troubleshooting different systems
- Demonstrated experience communicating with all levels of management
- Minimum 5 years of experience in a Corporate IT Help Desk environment
If you have identified a challenge for the development of your own career and you meet the above conditions, apply by clicking the button below.
Thank you for applying!
