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Croatian Speaking Customer Support Officer (m/f)
FERRATUM IS A PIONEER IN THE FIELD OF FINANCIAL TECHNOLOGY AND MOBILE CONSUMER LENDING. Since 2005, the company has expanded its operations into more than 20 countries across Europe, North America and the APAC region. Ferratum Group's headquarter is in Helsinki, Finland and the company is listed in the Prime Standard segment of the Frankfurt Stock Exchange.
WITH OUR EU BANKING LICENSE AND OUR ESTABLISHED BIG DATA TECHNOLOGY, we are poised to establish ourselves as a leading mobile bank at the cutting edge of the digital revolution in the banking sector. Our aim is to be at the forefront of the mobile revolution in banking. Our main focus is on simple mobile solutions that satisfy every expectation of our customer. With Ferratum Group, your smartphone becomes a mobile bank.
We are looking for a Croatian speaking colleague to join our team in Malta.
Croatian Speaking Customer Support Officer (m/f)
Responsibilities:
- Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
- Ensure that bank accounts are opened according to the bank’s product and service guidelines;
- Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
- Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
- Identify selling opportunities after analysing the customer’s needs;
- Address cancellation and temporary/permanent blocking of cards, as per customer requests;
- Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
- Keeping records as required;
- Issuing of new cards and renewal processes;
- Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
- Providing support with invoicing;
- Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;
- Communication and close cooperation with country co-ordinators and other departments;
- Other related ad hoc duties that may be assigned by the Bank from time to time.
Requirements:
- Previous working experience in a similar environment;
- Fluent in both Croatian and English. Additional languages will be a benefit;
- Previous experience in a similar position is an asset;
- Strong communication skills, both verbal and written;
- Computer skills;
- Team player and customer oriented;
- Willingness to learn and expand horizons.
We offer:
- The opportunity to work in a dynamically evolving company;
- Opportunities for growth, realization of own ideas and further training;
- Professional and attentive environment;
- Other company benefits.
To apply for the position, please send your CV latest by 03.12.2017. via application link.
